Refund and Returns Policy

Updated on February 15, 2025

Thank you for shopping at Wearandgoo! We strive to provide you with high-quality embroidered clothing and apparel. If for any reason you’re not completely satisfied with your purchase, we’re here to help with our Refund and Returns Policy.

Refund Policy

At Wearandgoo, we want you to be completely happy with your purchase. If you’re not satisfied with your item, you may be eligible for a refund or exchange. Refunds are processed within 2-5 business days after we receive your returned item. We will notify you via email once your refund has been processed.

Return Policy

You have 30 days from the date of receipt to return your item(s) for a full refund or exchange. To be eligible for a return, your item must be in the original condition and packaging, unworn, unwashed, and free of any stains, odors, or damage.

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  1. The item must be returned within 30 days of purchase.
  2. The item must be in original, unused condition, including tags and packaging.
  3. You must provide proof of purchase (order number or receipt).
  4. If the product is damaged, defective, or incorrect, you may return it for a full refund or exchange.

How to Return or Exchange an Item

To return or exchange an item, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to send the item back to us.
  3. Ship the Item: Send the item back to our address at: Tfe Clothing, LLC 77 Penney Street West Islip, NY, 11795, United States

Please ensure the item is securely packaged to prevent damage during transit.

Return Conditions

  • The item must be in resalable condition—unused, unworn, and free of stains, odors, and damages.
  • The original tags and packaging must be included.
  • If you received an item with a defect or error, please contact us immediately to resolve the issue.

Return Shipping Costs

  • Return Shipping Fees: Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
  • Damaged or Defective Products: If you receive a damaged or defective item, return shipping costs will be covered by us.
  • Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of your returned item.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Items that have been worn, washed, or used.
  • Personalized or customized products.
  • Items marked as final sale.

Damaged or Defective Products

If your product is damaged or defective, please contact us within 7 days of receiving the item, providing clear photographs of the defect or damage. We will resolve the issue by offering a refund, exchange, or replacement. We will also cover the cost of return shipping for these items.

Exchange Policy

We offer exchanges on unworn, unwashed, and undamaged items that meet our eligibility criteria. If you’d like to exchange an item, please follow the steps mentioned in the “How to Return or Exchange an Item” section. If the item you are exchanging for is out of stock, we will issue a refund instead.

Reason for Return

Please provide the reason for your return when contacting us. This helps us improve our products and services. Common reasons for returns include:

  • Incorrect size or fit
  • Change of mind
  • Product defect or damage
  • Product not as described

Can I Change My Shipping Address?

Once an order is placed and processed, we are unable to change the shipping address. Please ensure that all address information is correct at the time of purchase. If there’s an error in your shipping address, please contact us as soon as possible at [email protected]. We will do our best to accommodate any changes if the order hasn’t been shipped yet.

Cancellation Policy

You may cancel your order within 24 hours of purchase, provided the order has not already been processed or shipped. To cancel your order, please contact us immediately via email at [email protected]. If the order has already been shipped, you will need to follow our return process.

Costs for Return of Broken or Unsatisfactory Items

If you received a broken or unsatisfactory item, we will cover the return shipping cost. You are eligible for a full refund or an exchange for the item. Please contact us immediately if you notice any issues with your order.

We hope this policy provides clarity and transparency in case you need to return or exchange an item. We want your shopping experience with Wearandgoo to be as enjoyable and hassle-free as possible. If you have any questions or need assistance, feel free to reach out to us at [email protected].

Thank you for choosing Wearandgoo!

Contact Us

Company Name: Tfe Clothing LLC

Company Number: 5307148

Address: 77 Penney Street West Islip, NY, 11795, United States

Email: [email protected]

Phone: +1 (432) 698-0313‬

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Standard Time, EST)

Response Time: Our customer service team typically responds within 12 hours during business days