Frequently Asked Questions (FAQs)
Updated on February 15, 2025
Welcome to our FAQs section! Here, you’ll find answers to common questions about our products, shipping, returns, payment methods, and more. If you have any other questions, please don’t hesitate to reach out to us at [email protected].
1. What products does Wearandgoo sell?
At Wearandgoo, we specialize in high-quality embroidered clothing and apparel. Our collection includes a variety of stylish and comfortable items designed with intricate embroidery. We offer a range of clothing options for both casual and formal wear.
2. How long does it take for my order to be processed?
Our order processing time is typically 2-4 business days from Monday to Friday, between 8:00 AM to 6:00 PM EST. Orders placed during weekends or holidays may take longer to process, but we will keep you updated on any delays.
3. How long will it take for my order to arrive?
Once your order has been processed and shipped, you can expect delivery within 7 to 15 business days. Delivery is made during business hours, Monday through Friday. Please note that shipping times may vary based on your location and any external factors such as weather or carrier delays.
4. Do you offer free shipping?
Yes! We offer free shipping on orders over $199. For orders under $199, a $7.99 shipping fee will be applied at checkout.
5. Which shipping carriers do you use?
We use FedEx, UPS, and USPS to ship our products. We select the most efficient carrier for each shipment to ensure timely and safe delivery.
6. Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this number to track your package directly on the carrier’s website.
7. Do you ship internationally?
Currently, we only ship to addresses within the United States. We do not offer international shipping at this time. Stay tuned for future updates as we work to expand our shipping options.
8. What payment methods do you accept?
We accept PayPal and Stripe for all transactions. Pay securely with PayPal or use your credit/debit card via Stripe (Visa, MasterCard, American Express, Discover).
9. Is my payment information secure?
Yes, both PayPal and Stripe use advanced encryption technology and secure payment gateways to process your payment safely. We follow strict PCI DSS guidelines to protect your financial information.
10. Can I change my shipping address after placing an order?
Once an order is placed, we are unable to change the shipping address if it has already been processed. Please make sure your address is correct at checkout. If you need to make a change before the order is processed, please contact us immediately at [email protected].
11. Can I cancel my order?
You can cancel your order within 24 hours of purchase, provided it has not already been shipped. If the order has already been processed and shipped, you will need to follow our returns policy to return the item.
12. How do I return or exchange an item?
We accept returns within 30 days of purchase. To return or exchange an item, please contact us at [email protected] with your order number and the reason for the return. We will provide you with a return authorization and instructions. For more information, please check our Refund and Returns Policy
13. What should I do if my item is damaged or defective?
If your item is damaged or defective upon arrival, please contact us immediately with photos of the damage. We will offer a refund, exchange, or replacement based on your preference. Return shipping for damaged or defective items is on us.
14. Are there any taxes on my order?
Yes, sales tax of 5% will be applied to all orders, based on your shipping address. The tax amount will be calculated and added during checkout.
15. What do I do if my order hasn’t arrived?
If your order has not arrived within the estimated shipping time, please contact us at [email protected]. We will work with the carrier to track your order and resolve any delivery issues.
16. Do you charge handling fees?
There are no handling fees on any orders. You will only pay for the shipping (if applicable) and any sales tax on your purchase.
Contact Information
Company Name: Tfe Clothing LLC
Company Number: 5307148
Address: 77 Penney Street West Islip, NY, 11795, United States
Email: [email protected]
Phone: +1 (432) 698-0313
Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Standard Time, EST)
Response Time: Our customer service team typically responds within 12 hours during business days
We hope these answers help clarify any questions you may have. If you still need assistance, don’t hesitate to contact us at [email protected]. Thank you for choosing Wearandgoo!
